Shipping

While ordering on RiBBONs, you will notice the possibility to choose from several shipping methods. Shipping fees are clearly indicated on the cart page, and also at the checkout time.

All orders made at our shop are carefully prepared and shipped within 72 hours (except Saturdays, Sundays and Japanese holidays) after the order confirmation. As soon as the parcel is dispatched, you will receive a shipping confirmation mail (which contains important information such as tracking number). Please be aware that delays in shipping and customs may occur. Unfortunately, we cannot be responsible for this type of delay.

Carriers

Parcels are collected by the Japanese Postal Service in our Kanagawa office and delivered by your county's national Post service. Japan Post offers 2 different services:

ePacket : from ¥580
With this service, delivery also usually takes about 5 to 12 days to Europe and North America, but parcels have a tracking number. This shipment type is insured up to 6000 Yen. For more information about delivery days, click here.

EMS (Express Mail Shipping) : from ¥1400
Deliveries with this service are fast and usually delivered within 3 to 7 days to Europe and North America. EMS is insured in case of loss or damage up to 20,000 yen. For more information about delivery days, click here.

Tracking

Once your parcel has been dispatched and depending on the shipping method, you will receive a tracking number (included in the shipping confirmation mail). We have a tracking tool to check the delivery status in only a few steps!

Delivery Issues

If you have a delivery issue, we can most likely help, so please contact us with your order number.

Delay :
For ePacket or EMS shipments, please use the related online tracking service and contact the carrier.

Damage :
If you have items that were damaged during delivery, please e-mail us within 3 days after receiving your order and include pictures of your damaged item.

Mistakes :
If you believe there has been a mistake with your order, we will do all we can to remedy the problem. Contact us and we will take care of it.

In the case of a parcel being returned to us :
If your parcel has been sent back to us by FedEx or the the postal service (for example, due to an unknown/mistaken address or unclaimed parcel). We'll message you to plan a new shipping. If this happens, shipping costs will be based on the carriers' prices, not the regular prices on the RiBBONs.

Taxes & Custom Fees

Shipping of a product from Japan may be subject to taxes and to custom fees in the country of delivery. These supplementary costs are the customer’s responsibility.

These costs include the sales tax in the country of delivery (applied to the total cost of the order), duties on the cost of products (around 6% for the European Union) and fees to carrier.

ePacket and EMS generally charge you right at the delivery.

We have to display the full value of your purchase on the customs label with no exceptions.

The following list describes EU rules for custom fees :
For parcel which products total value does not exceed 22 euros, products are not subject to tax nor import duty. When this total value ranges from 22 to 150 euros, the consignee is responsible for the sales tax only. Beware, they apply on product and transportation total value. If order total value exceeds 150 euros, sales tax and import duty has both to be paid.